Refund policy
At Desert Trends Hub, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging with all accessories.
- Proof of purchase or order number is required.
Non-Returnable Items
The following items cannot be returned or refunded unless they arrive damaged or defective:
- Personal care and beauty products that have been opened or used.
- Items marked as Final Sale or Non-Returnable.
- Gift cards.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will review your request and arrange a replacement or refund where applicable.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 7–14 business days, depending on your payment provider.
Shipping charges are non-refundable unless the return is due to our error.
Exchanges
We only replace items that are defective, damaged, or incorrectly shipped.
Return Shipping
If the return is due to a change of mind, the customer is responsible for return shipping costs.
If the return is due to our mistake (wrong, damaged, or defective item), Desert Trends Hub will cover the return shipping costs.
Order Cancellation
Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Desert Trends Hub
Email: deserttrendshub1987@gmail.com